Return and Refund Policy
All dealers are also subject to the UK distance selling regulations.
Cancellations are accepted only prior to the shipping of an item. Once the order has shipped the return process will be needed.
To initiate a return please let us know within 5 days of delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please be aware that antique jewellery must be treated with care and is not suitable to be worn while swimming, showering, playing sport or doing manual work.
You will be responsible for paying for your own shipping costs for returning your item. We recommend sending via a trackable shipping service otherwise we cannot guarantee we will receive your returned item. Shipping costs are non-refundable.
We do not offer free return shipping on UK or international orders. International customers are responsible for insured returned shipments, as well as all fees/duties/taxes/tariffs that Touch of Time Antiques might incur by receiving the return. This cost will be deducted from the full refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 working days.
In the unlikely event of damaged delivery, please get in touch with us as soon as possible and provide us with photographs of a damaged item and packaging. It is very important to do so within 2 days, so as we could follow up the issue with the shipping company and do all in our means to resolve the problem for you.